Our role at the Check In.
At the Check In, we will visually inspect the décor and contents of the property and make notes about general condition and cleanliness. We will record any damage or defects; number of picture hooks, screws and nails on the walls; failed light bulbs, cracked windows etc. We will then issue an updated Inventory and send it by email directly to you or via your Letting Agent or Landlord.

At the Check In, we will take a number of general and specific photos to reference and support our notes.

Smoke alarms and carbon-monoxide alarms.
Whenever practical, we will test the batteries and sounders of carbon-monoxide; smoke and fire alarms.

Meter readings.
We will record electricity, gas, oil and water meter readings if we can locate and access the meters. We will not know which companies supply these services to the property – those details can be provided by the Letting Agent or the Landlord.

At the Check In, we will test and record the keys provided. Additional keys can be requested from the Letting Agent or the Landlord.

We will assume that all white goods, central heating, sanitary ware, plumbing and electrical appliances etc. are functioning correctly, but we won’t test them at the Check In. The Tenants should rely on the Landlord or previous occupants having tested all the items through normal usage. We will not be able to demonstrate how items work so the Tenants should find out how to use the white goods, central heating, boiler and all other items in the first few days of the Tenancy by contacting the Letting Agent or the Landlord. The Tenants should inform them if something does not work properly.

Cleaning and presentation.
There is no principal legal requirement for the Landlord to have the property cleaned for the start of the Tenancy. The property may have received only a limited clean as a result of the Check Out of the previous Tenant – it does not necessarily mean that all items at the property have been cleaned. Tenants should expect to find normal usage marks (including scuffs and furniture marks) caused by previous occupants.

Minor structural defects.
Most properties have some degree of minor structural defects which may include hairline cracking, paint flaking, cracked or loose tiles etc. The Landlord is not necessarily obliged to resolve these issues for the start of the Tenancy.